All terms

Emotional Intelligence

The ability to identify and manage one's own emotions and those of others to guide behavior and interactions positively.

Original SimCert study summary; not an official PMI® glossary definition.

Performance domain · ResourcesPrinciple · Build an Empowered CultureExam domain · People

Questions that use this term

People·Resources·ECO 1.14 — Promote team performance through emotional intelligence

During a retrospective, a team member privately tells the project manager that another team member has been taking credit for their ideas in front of the sponsor. The team member asks the project manager to keep this confidential but wants something done.

What should the project manager do FIRST?

People·Resources·ECO 1.14 — Promote team performance through emotional intelligence

A project manager notices that a team member appears disengaged and less productive than usual over the past two weeks, though the person has not raised any concerns.

What should the project manager do FIRST?

People·Resources·ECO 1.14 — Promote team performance through emotional intelligence

During a project, a team member confides in the project manager that they are struggling with a heavy personal issue outside of work that is affecting their focus. They ask the project manager not to share this with anyone, including the team.

What should the project manager do?

Practise this domain

Nearby terms in Resources